Boise, Idaho -Western Aircraft, Greenwich AeroGroup – October 20, 2009 – Buyers of aircraft parts
will have access to thousands of parts availability and pricing with the click of a mouse with a unique
online tool called the Western Aircraft Parts Webstore. This new service offers our customers access to
availability and inventory levels for the exact part number the customer wants and enables the customer to
purchase online without having to make a phone call.
Very few aircraft parts websites have capability that the Western Aircraft Parts Webstore provides. The
company tested the unique technology with key customers, and has adapted the new tool based on their
feedback and input. “This project took us well over one year to develop said Ken Hawk, VP of Parts at
Western Aircraft. Automating parts transactions is an enormous challenge in light of the large amount of
variables to assimilate and interlink. The investment required to implement a true “shopping cart”
solution makes it easy to understand why our industry has been slow to implement e-transaction
capabilities” he added.
The Western Aircraft Parts Webstore is designed to handle part searches (by part number and/or product
description) and automate parts ordering, order confirmations, freight tracking up-dates, invoicing and
payments. The system also provides customers with access to monthly specials.
The company expects the tool to be highly beneficial for the growing amount of buyers who prefer
internet shopping over phone/fax/e-mail requests, in addition to buyers who sometimes need to find parts
online throughout the world in any time zone. The Webstore capability also enables customers who
manage fleets of aircraft based around the country or around the world to ship to multiple locations.
“Customers who register at www.westair.com/parts can begin using this new state of the art web tool
immediately” Hawk continued. “Customers can also continue to login to our website to verify parts
availability and/or contact our sales associates by phone, fax or e-mail with their parts requirements if
they prefer. We have and continue to invest in these established venues in order to sustain our ability to
quickly respond and maintain our phone “on hold” wait time below 10 seconds, even when we get over
200 phone inquiries a day.” he added.
Western Aircraft stocks over 18,000 FAA-approved line items, rotable components and modification kits
ready to deliver in 24 hours or less. In addition to their stock of inventory, Western Aircraft has access to
hundreds of thousands of other parts, components, used avionics and rotables via OEMs and other
Greenwich AeroGroup-owned companies such as DAC International, Matrix Aviation, Professional
Aviation Associates and Professional Aircraft Accessories. Operators can login at www.westair.com/parts
for more information.
