We're the Pulse of Your Gulfstream.
This is Russell Crouch, our service manager for Gulfstream aircraft. His role is to ensure you have a great experience at Western, and so his Gulfstream team treats every aircraft as if it were their own. Every work order detail is important; Russell and his team uphold the highest standards of quality.
What’s important to you is important to us. You’re more than just a number when you come here; we care for your Gulfstream and you. Russell’s 32 years of experience on Gulfstream aircraft help us better serve you in many ways.
You Read That Right. Thirty-Two Years.
But let's start at the beginning, shall we? Russell began his aviation career with the U.S. Army working on RC-12 Guardrails and OV-1 Mohawks in Stuttgart, Germany. He then worked on OH-58 Kiowa Warriors and AH-1 Cobras while stationed at Hunter Army Airfield in Savannah, Georgia. After completing active duty in the Army, Russell served in the Georgia National Guard where he worked on OH-58s and UH-1 Hueys. He started his 28-year career with Gulfstream Aerospace in 1991, in Savannah - which is also where met his wife. Russell held several positions within Gulfstream Aerospace, working his way up from aircraft mechanic to operations manager in the service center. In 2020, he and his wife moved to beautiful Boise, Idaho, where he has been serving Western Aircraft's Gulfstream customers ever since.
As our service manager for Gulfstream aircraft, Russell manages the Gulfstream aircraft that come in, which can involve everything from tracking parts orders, helping prepare customer proposals and communicating status updates, to visiting customers at their home bases.
Russell talks the talk and walks the walk of creating a fulfilling work environment that produces results customers are happy with. He and his team know Gulfstream aircraft inside and out; they'll stop at nothing to achieve the highest quality standards. But even while focused on a work order, you'll find them laughing together... like family.
It's a Family Atmosphere
Russell loves the way Western Aircraft treats its employees; he says there's a genuine appreciation mentality that trickles down from upper management.
"We do fun little things to show our team members how much we value them like potluck, burgers, breakfast burritos, snacks... it's these little things that make the difference when we spend so much time together here at work. We really do have fun," said Russell.
Join Russell on the Shop Floor
"Something else I really love about Western is that our customers are welcome to come right out onto the shop floor and be with their Gulfstream aircraft any time it's with us. We'll answer all the questions they have; it's our pleasure to make them feel like true partners in this with us," said Russell. "We especially love showing them our new hangar space!"
Our New Space Gives us More Space
Our Capabilities for Your Gulfstream Aircraft are Extensive
Fully equipped to install, update and repair any aspect of your Gulfstream IV, 450, V, 550 or G650 aircraft, Western Aircraft is pleased to offer a wide range of services, including:
- Airframe inspection and repair
- Avionics installations and repairs
- Custom interior modifications
- Rolls Royce authorized service center
- Factory service bulletins
- Non-destructive testing
- 24/7 year-round AOG support
Learn more about our full-spectrum line of capabilities for your Gulfstream aircraft.
To learn more about how Western Aircraft can provide support for your Gulfstream aircraft, please tell us a little more about yourself:
