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Policies & Forms

Western Aircraft Parts Policies & Forms

Recent Changes and News

Textron offers new aircraft parts warranty policy, effective May 1, 2015.

Cessna customers will notice the following changes:

  • Labor on spares warranty is covered if the work is completed at an Authorized Service Facility.
  • On ARG/new part returns, the restocking fee will be 20% with a $50 minimum/$500 maximum limit.

Beechcraft and Hawker customers will notice the following changes:

  • Spares warranty is changing from 12 months from date of purchase to 6 months from date of installation.
  • On ARG/new part returns, the restocking fee will be 20% with a $50 minimum/$500 maximum limit.

New Part Return Policy

For your benefit we have enclosed our return policy and exchange sale and core policy. If it becomes necessary for you to return a component purchased from Western Aircraft, Inc., we will be able to respond to your claim more efficiently if you follow these guidelines.

  • Requests to return components must be made within 30 days from date of shipment.
  • Reports of shortages, overages, part damages, or part discrepancies in a shipment must be made within 10 days from Invoice Date.
  • Normal Handling Charges are 15% ($50.00 minimum/$500.00 maximum per line item) on stock items. All other parts are subject to the vendors restocking charges. Any part removed from a sealed protective packaging will also incur a recertification fee.
  • All returns must have prior approval to return and must reference the pre-approved RA number. Returns will be shipped with all freight and custom charges prepaid. Items received without a return authorization number will be denied & returned to the customer freight collect.
  • Original documentation, which includes all CAA/FAA Airworthiness Documentation furnished with original shipment, must accompany the part otherwise no credit will be issued.
  • Please reuse the original packing material/methods where possible.
  • Literature items are not acceptable for return.
  • It is the responsibility of the recipient to notify the carrier and submit a freight claim for any damage to the shipment. A copy of your claim and/or correspondence with the carrier must be submitted to Western Aircraft.
  • Statically sealed items must be returned unopened.

New Part Return & Warranty Policy

For return approval, please contact any of the Western Aircraft, Inc. Customer Service Representatives at (800) 777-4926 or Fax to (208) 338-1819.

Exchange Sale and Core Policy

  • Core returns are due within 14 days domestic and 21 days international from the date the exchange unit was shipped. Late return of a core unit will result in a late return penalty of a 2% daily charge of the exchange billing. This charge will incur daily until the core unit is received. If the core unit has not been returned after 60 days from the date of shipment, the core deposit will be billed and the sale considered outright. Late return fees will still apply.
  • Cores must be returned with either the Western Aircraft vendor “Core Return Form” or Vendor core documentation filled out in full. Failure to provide service data information can result in core rejection.
  • Cores returned that are beyond economical repair (BER), lacking completed core tags, damaged, disassembled, or not a like part number, can incur over and above standard overhaul cost or core rejection. Rejected cores will be returned to the customer at their expense. Western Aircraft will not be responsible for parts lost or damaged during shipment.
  • Vendor core policies shall supersede Western Aircraft, Inc.’s policy as applicable.
  • It is the responsibility of the customer to provide proof of shipment and delivery for any outstanding cores due.
  • All units containing fluids should be completely drained and capped to prevent leaking during shipment and must comply with hazardous material shipping regulations.

Core Return Form

For core questions or issues, please contact Western Aircraft, Inc. Rotable Administrator at (208) 338-1822. Any collect shipments will be refused. Cores and part returns are to be returned prepaid to:

Western Aircraft
Attn: Returns
4308 S Kennedy St.
Boise, ID 83705

Part Warranty Policy

  • Western Aircraft, Inc. will, at our discretion, repair, replace, or refund the purchase of goods found defective during the warranty period. Western Aircraft, Inc. will warrant new, overhauled, or repaired parts for a period of 90 days or 150 hours, which ever comes first, from the date of shipment. Western Aircraft will honor any vendor(s) warranties that extend beyond that of Western Aircraft, Inc. and is subject to that vendor(s) warranty policy. All warranties are subject to final approval pending inspection and acceptance by our vendor(s).
  • In no event shall Western Aircraft, Inc be liable for consequential damages or extraneous damages resulting from the failure of any unit supplied.
  • Western Aircraft reserves the right to refuse warranty in the case of tampering, negligence, misuse, alteration, breaking of vendor warranty seals, mishandling, or any damage that occurs as a consequence of shipping.
  • Western Aircraft reserves the right to pass along cost that may incur from the vendor(s) for pro-rated warranty orany warranty that is denied. Western Aircraft is not responsible for any cost incurred, including labor, for the installation or removal of a failed part or freight charges.
  • All warranty returns must have prior approval and must reference the pre-approved RA number. A complete warranty claim form must be filled out and returned with the failed unit. All warranty claims must be made within 30 days from the discovery of defect. Any part returned without complete warranty information can be denied warranty if required information is not received within the 30 day time period.
  • In cases where a warranty exchange unit as been provided, the warranty will not extend beyond the original warranty period in question.

For return approval, please contact any of the Western Aircraft, Inc. Customer Service Representatives at (800) 777-4926 or Fax to (208) 338-1819.

Western Warranty Claim Form

For warranty questions please contact Western Aircraft, Inc. Rotable Administrator at (208) 338-1822. Any collect shipments will be refused. Warranty returns are to be returned prepaid to:

Western Aircraft
Attn: Returns
4308 S Kennedy St.
Boise, ID 83705

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